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Fiverr Pro
English
$
USD
I will write 10 customer service email templates and improve your faq
Support workflows and reply templates for ecommerce stores
I help small e-commerce stores turn repetitive support email into a simple, reliable workflow. From your exported emails and store policies I build categorized reports, reply templates, escalation rul...
About this Gig
In 3 days you get a ready-to-use support kit for your store:
- 10 custom English reply templates for your most common questions (order status, returns, damaged items)
- 1 FAQ improvement: your existing FAQ rewritten into clear Q&As (up to 15)
- 1 human-escalation checklist: which emails must go to a person (refund disputes, chargebacks, unclear requests)
- Analysis of up to 30 anonymized support emails, sorted into categories
- 1 revision (wording/tone changes to the delivered templates and FAQ) and 3 days of support on Fiverr after delivery
No past emails? Send your store policies and existing FAQ only; emails are optional.
How it works: a rule-based tool sorts your emails (keyword rules; it calls no AI model). Templates and FAQ are written from YOUR policies with AI-assisted writing, then reviewed before delivery.
Limitations: no inbox, Gmail or Shopify connection; no logins or passwords needed; nothing is sent for you; no refunds or order edits. Please replace customer names, emails, addresses and phone numbers with placeholders.
Privacy: files are deleted 7 days after delivery, or sooner on request.
New seller - no reviews yet. Questions? Message me first.
Service type:
Non-technical support
Language:
Chinese (simplified)
•
English
Timezone:
UTC daytime
Support software:
Other
FAQ
Do you use AI?
Partly. The email-sorting tool is rule-based and calls no AI model. I use AI-assisted writing to draft the templates and FAQ, then review them against your policies before delivery. What you get is plain text; nothing runs automatically.
Do you need access to my inbox or Shopify store?
No. No logins or passwords. Send exported emails (CSV, TXT or EML; a ZIP of these files is fine) or just your policies and FAQ. Replace customer names, emails, addresses and phone numbers with placeholders such as [NAME], and never include card data or passwords.
Will it send replies to my customers?
No. You get reply templates, an FAQ document and an escalation checklist. Nothing is sent automatically: you or your team use the templates and send replies yourselves. Draft replies written on your own emails are only available in a separate $150 custom offer.
I have no past emails. Can I still order?
Yes. Emails are optional. Send your store policies and existing FAQ and I build the templates and checklist from those.
What happens to my data?
Used only for your order and deleted 7 days after delivery, or sooner on request.
What does the FAQ cleanup include?
I rewrite your existing FAQ into clear questions and answers (up to 15). I do not invent policies; gaps are listed for you to decide.
Can it look up orders or connect to Gmail or a helpdesk?
No. There is no inbox, Gmail, Shopify or helpdesk integration, and no refunds or order edits.
