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zohaibajmal6

Zohaib Ajmal

@zohaibajmal6

Customer Support Representative

Pakistan
English
About me
Top-Tier Customer Support & Airbnb Virtual Assistant Scale your business with expert Shopify, Amazon, and eBay support. I specialize in Live Chat and ticket management to drive sales and ensure buyer satisfaction. Why Choose Me? ✅ E-commerce Pro: Seamlessly handle Shopify orders, refunds, and inquiries. ✅ Airbnb Expert: Dedicated guest communication and listing management to secure 5-star reviews. ✅ Proactive Support: I use polite, strategic communication to prevent disputes and protect your brand. Accessible, professional, and results-driven. Let’s grow your business! Message me today.... Read more

Skills

z
zohaibajmal6
Zohaib Ajmal
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will co host and manage your airbnb and short term rental listing
From$15 / projectMore details
Customer Support
I will provide customer service for ecommerce shopify via email and live chat support
From$5 / projectMore details

Portfolio

Work experience

Customer Service Representative

Preston New York • Freelance

Aug 2025 - Jan 2026 • 5 mos

Role: Senior Customer Support Specialist (Apparel & Footwear) The Challenge Preston New York required a high-touch support strategy to match their premium brand. The goal was to provide empathetic, professional solutions with a strict 12-hour response time to maximize customer satisfaction. My Strategic Approach Leveraging over 2 years of expertise, I implemented a "Customer-First" workflow focused on rapid resolution and polite, solution-oriented communication to turn inquiries into positive brand experiences. Key Responsibilities Expert Inquiry Management: Professional, empathetic email responses. Order & Financial Ops: Full-cycle order tracking, refund processing, and creating store credits. Supply Chain Liaison: Direct communication with suppliers to resolve inventory and shipping issues. Tools: Discord, WhatsApp, Excel, and AI-driven optimization tools. The Results Higher Retention: Significant increase in repeat purchases due to improved trust. Risk Mitigation: Drastic reduction in chargebacks through proactive dispute resolution. Operational Excellence: Maintained a consistent 12-hour response window, ensuring a seamless shopping experience.

Customer Support & Operations for The Label by Celine

The Label by Celine • Freelance

Oct 2025 - Dec 2025 • 2 mos

Role: Senior Customer Support Specialist (Apparel & Footwear) The Challenge Norwood London required a high-touch support strategy to match their premium brand. The goal was to provide empathetic, professional solutions with a strict sub-8-hour response time to maximize customer satisfaction. My Strategic Approach Leveraging over 2 years of expertise, I implemented a "Customer-First" workflow focused on rapid resolution and polite, solution-oriented communication to turn inquiries into positive brand experiences. Key Responsibilities Expert Inquiry Management: Professional, empathetic email responses. Order & Financial Ops: Full-cycle order tracking, refund processing, and creating store credits. Supply Chain Liaison: Direct communication with suppliers to resolve inventory and shipping issues. Tools: Discord, WhatsApp, Excel, and AI-driven optimization tools. The Results Higher Retention: Significant increase in repeat purchases due to improved trust. Risk Mitigation: Drastic reduction in chargebacks through proactive dispute resolution. Operational Excellence: Maintained a consistent 8-hour response window, ensuring a seamless shopping experience.