Zubair Zahid

Full Stack Developer & Automation Specialist

Fiverr • Freelance

Feb 2025 - Present • 1 yr 5 mos

Penguin Swim School, Singapore February 2025 – Present Working directly with Penguin Swim School to design, develop, and maintain their complete digital infrastructure. My responsibilities include website development, custom software solutions, business automation, chatbot development, CRM development, and system integrations. Key achievements include developing the company's public website, creating a custom class booking and student management system, building AI-powered chatbots for customer support, and implementing WhatsApp and social media automation workflows. I also developed a custom CRM platform inspired by leading solutions such as ClassCard, enabling efficient management of students, bookings, payments, schedules, and customer relationships. Responsibilities: • Website Design & Development • Custom CRM Development • Booking & Registration System Development • AI Chatbot Development • WhatsApp & Social Media Integrations • Business Process Automation • Lead Management & Customer Support Systems • System Maintenance & Feature Enhancements • Performance Optimization & Technical Support The solutions developed have helped automate operations, improve customer engagement, streamline booking management, and reduce manual administrative workload. I continue to work with Penguin Swim School, providing ongoing development, support, and system enhancements, while maintaining a strong and successful client relationship.