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Zurabi
@zurab_t
Customer Support Specialist , Incident Management Expert
Georgia
English, German
About me
I provide professional customer support and technical assistance, managing incidents efficiently and ensuring high client satisfaction. Reliable, detail-oriented, and ready to help your business succeed.
Skills
Zurabi
Offline •
See my services
Customer Support
I will be your expert technical customer support and incident management specialist
Work experience
Technical Support & Operations Specialist
Flutter with Flair • Full-time
Feb 2021 - Present • 5 yrs 4 mos
Handled technical customer support inquiries, user logs, and product translations for an online gaming and betting platform. • Managed incident resolution and communication with game providers and developers to ensure smooth platform operations. • Assisted users with technical challenges, product switches (e.g., from slots to sports), and bonus issues while maintaining high client satisfaction.
