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Fiverr Pro
English
$
USD
I will write customer support reply templates and faqs for your business
Customer Support, Virtual Assistant and Empathetic Listener
I'm Abrar, a customer service and operations professional with 6+ years of experience in Bangladesh and the UAE. I help with email and chat support, customer inquiries, scheduling, data entry, documen...
About this Gig
Give your team clear, consistent answers to common customer questions. I'm Abrar, a customer service and operations professional with 6+ years of experience in Bangladesh and the UAE, including high-volume customer inquiries at bKash.
I will write reply templates and FAQ answers using your business facts, approved policies and preferred tone. Topics can include order updates, appointments, payment questions, delivery delays, complaints, returns and follow-ups. Replies include placeholders for your team to personalize.
Choose 5 replies + 5 FAQs (500 words), 10 + 10 (1,000 words), or 20 + 15 plus a short tone guide (2,000 words total). You receive an editable Word document and PDF. One business and one English version.
Knowledgebase work covers this FAQ document and the included revisions only. Live customer handling, ongoing maintenance, helpdesk setup, automation and legal policies are outside this service. I will flag missing details instead of inventing promises.
Message me before ordering with your business type and common questions so we can confirm the scope.
Support software:
Zendesk
Knowledge base software:
Other
Other Customer Service Services I Offer
FAQ
Will you answer my actual customers?
This package delivers reusable written templates and FAQs. Live email/chat customer handling is offered separately in my customer support gig.
Can you write refund or return policies?
I can explain the approved policies you provide. I do not create legal policies or invent refund, warranty, delivery or compensation commitments.
What format will I receive?
An editable Word document and matching PDF, organized by scenario with placeholders for names, order references and other variable details.
Can you match our brand tone?
Yes. Provide sample replies and describe your preferred tone. I will adapt the wording and flag scenarios that need an approved escalation decision.
What does a revision include?
Wording, tone or accuracy changes within the original business, policies and scenarios. New scenarios, languages or changed policies require additional scope.
