Carlos G

@carlosgreen437

Web Dev, Shopify, Ecomerce

United States
English
About me
I'm passionate about the web and surrounding technologies. I'm proficient in Javascript, HTML, CSS and the M.E.R.N. tech stack. (MongoDB, Express, React, NodeJS)... Read more

Skills

c
carlosgreen437
Carlos G
Offline • 

See my services

Shopify
I will web and shopify development
From$80 / projectMore details

Portfolio

Work experience

ServiceNow

Frontend Technical Support Engineer

ServiceNow • Full-time

Nov 2020 - Dec 2025 • 5 yrs 1 mo

Won the Q1 2024 Llama Award for upping the issue resolution in my region from 15% to 17% globally combined with 28 other team members. Achieved the highest issue resolution count in the history of the US West region during Q1 for any 3-month quarter. Implemented features on ServiceNow's Conversational Interfaces chatbot that uses Natural Language Understanding / Artificial Intelligence topics to reduce incident case creation by up to 25%. Completed debugging background - scripts to determine modified widgets to increase instance performance from 20+ seconds to 10+ seconds. Expanded in ServiceNow's UI Builder which uses Seismic UI to render web components improving site speed and load time by 20%. Eliminated 2% of issues on ServiceNow's mobile platform and column-level encryption to improve customer satisfaction. Deployed, and configured front-end ui/ux features on ServiceNow's ITSM cloud platform through code reviews/testing while maintaining 100% code quality.