I will professional customer support and live chat

Kenya

I speak English

CUSTOMER SERVICE

Hi, I’m Cynthia! I am a dedicated Customer Support and Client Relationship Specialist with hands-on experience in account management and sales support My background includes managing client communicat...
About this Gig

Are you looking for a reliable customer support specialist to manage client inquiries and boost satisfaction? You are in the right place!

With extensive experience in remote customer support, order management, and multi-channel communication, I provide professional, empathetic support that builds trust and keeps your customers happy.

What I Offer:

  • Live Chat & Email Support: Prompt, professional, and friendly responses.
  • Helpdesk Management: Ticket sorting, tagging, and resolution.
  • Order Desk Support: Order tracking, issue resolution, and status updates.
  • CRM & Data Entry: Accurate logging of client interactions and data.

Tools & Platforms:

  • Ticketing & Support: Zendesk, Freshdesk, Intercom, Help Scout, Gorgias
  • E-Commerce & CRM: Shopify, WooCommerce, Salesforce, HubSpot
  • Productivity: Google Workspace, Excel, Slack, Teams

Why Work With Me?

  • Clear, professional written communication
  • Quick learner who adapts fast to your workflows and brand voice
  • Highly organized, reliable, and detail-oriented

Please send me a message before placing an order so we can align on your specific business requirements!

Social media platform:

Facebook

•

Twitter

•

Instagram

•

LinkedIn

•

TikTok

Service type:

Non-technical support

Language:

English

•

Swahili

Timezone:

24/7

Support software:

Zoho Desk

Knowledge base software:

Zoho

My Portfolio