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dylantwhitehead

Dylan Whitehead

@dylantwhitehead

Custom Web Widget and Web App Developer

United States
English
About me
Do you need a custom calculator to capture leads on your website? Do you need a custom widget for customer interest on your Shopify store? I build lightweight, fast, and responsive HTML/JS widgets that embed perfectly into Shopify, WordPress, and custom sites.... Read more

Skills

d
dylantwhitehead
Dylan Whitehead
Offline • 
Average response time: 1 hour

See my services

WordPress
I will build a custom interactive web calculator
From$80 / projectMore details

Portfolio

Work experience

Availity

Senior Client Technical Representative | Quality Analyst

Availity • Full-time

Mar 2024 - Jun 2026 • 2 yrs 3 mos

Data & System Optimization: Spearheaded quality analysis initiatives that successfully optimized provider data accuracy and efficiency, driving system performance from 28% up to a 79% success rate. Technical Problem Solving: Acted as a senior point of escalation for complex technical discrepancies, investigating root causes in data pipelines and providing actionable solutions. Client Communication: Bridged the gap between technical systems and end-users, breaking down complex data workflows so clients could easily understand and implement fixes. Quality Assurance: Conducted regular QA audits to identify bottlenecks, ensuring high standards of technical support and operational reliability.