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Enyer R
@enyer_rios
Bilingual Admin, Operations and Customer Service Specialist
Venezuela
Spanish, English
About me
Bilingual administrative, operations and customer service specialist (English C1, Spanish native) with 2+ years of remote experience supporting U.S. clients. At a U.S. staffing agency I'm the go-to contact across every stage: I answer calls and messages, solve questions, follow up and route cases. I also coordinate pre-employment tests, background checks and E-Verify, prepare contracts and lead a 4-person admin team. Tools: MightyCall, Breezy HR, PandaDoc, Acuity, Microsoft 365 and AI. I don't offer cold calling or sales services.
Skills
Enyer R
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Average response time: 1 hour
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Messaging & Emailing
I will be your bilingual operations and virtual assistant
Customer Support
I will be your bilingual customer support specialist
Portfolio
Work experience
Administrative and Operations Coordinator
TalentMovers • Full-time
Feb 2025 - Present • 1 yr 9 mos
Remote role at a U.S. staffing company. I lead a 4-person administrative team and manage end-to-end candidate onboarding and pre-employment compliance: background checks across multiple screening portals, drug test coordination with occupational health providers (Concentra, Quest Diagnostics) and E-Verify. I track 400+ candidates by hiring stage in Breezy HR and custom trackers, schedule high-volume candidate calls in Outlook and Acuity Scheduling (up to 24 in a day), and provide bilingual phone, SMS and email support through MightyCall. I also maintain digital employee files in OneDrive, send onboarding documents via PandaDoc, and built AI-assisted internal tools such as a headcount dashboard.
freelance
Freelance • 13 yrs 8 mos
Crypto Asset Trader
Jan 2020 - Present • 6 yrs 10 mos
Buying and selling crypto assets in the exchange market, managing multiple accounts. Knowledge of the national and international financial system and analysis of exchange rates. Managed digital assets and financial transactions independently.
Imported Products Reseller
Jan 2020 - Present • 6 yrs 10 mos
Retail resale of products imported directly from the United States. Conducted market research, managed couriers, controlled inventory, and administered accounts. Handled logistics and sales for imported goods independently.
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