Hammad Khan

Appointment Scheduling Manager

Foundations Counseling Center • Part-time

Dec 2024 - Aug 2026 • 1 yr 8 mos

Managed the full appointment scheduling process for a counseling center, coordinating client bookings and ensuring smooth day-to-day scheduling operations. Worked as both scheduler and manager — overseeing appointment flow, handling client communication, and keeping the calendar organized to minimize gaps and no-shows. Balanced sensitivity to client needs with efficient scheduling practices appropriate for a counseling/healthcare environment.

Customer Support & Appointment Scheduling Specialist

Rella Electric • Full-time

Mar 2024 - May 2026 • 2 yrs 2 mos

Handled inbound customer calls for an electrical services company, including HVAC-related inquiries, providing responsive and professional support. Managed appointment bookings across emergency, standard, and follow-up service calls — coordinating schedules to keep technicians on time and customers informed. Acted as the first point of contact for clients, ensuring calls were handled efficiently while maintaining a high standard of service

Outbound Sales & Telemarketing Executive

Wisdek Corp • Full-time

Jan 2016 - May 2022 • 6 yrs 4 mos

Worked as a Sales Executive handling outbound calling to introduce and sell digital services, including SEO, website creation, and website optimization. Reached out to prospective business clients, explained service offerings, and guided leads through the sales process to drive conversions. Maintained consistent outreach volume while adapting pitch and messaging to different industries and client needs.