I will provide remote IT helpdesk support and microsoft 365 troubleshooting

Jackie Fong

China

I speak English, Chinese

IT Helpdesk Remote Systems Administrator Microsoft 365 Support

I am an experienced IT Helpdesk & Systems Administrator, offering remote technical support for SMBs. I handle Tier1–Tier3 helpdesk tickets including Microsoft 365, Teams, license & account issues, Win...
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About this Gig

I provide professional remote IT Helpdesk & System Administration support for your business.


What I can help you with:

Helpdesk ticket resolution (Tier1 ~ Tier3)

Microsoft 365 & Microsoft Teams issue fixing

User account, permission and license management

Windows 10 / Windows 11 desktop troubleshooting

Virtual machine basic maintenance

Network, VPN and connectivity problems

Duo MFA / Multi-factor authentication setup

Endpoint security check and vulnerability fixes

IT troubleshooting report, documentation and SOP creation


Working hours: Beijing Time, available from daytime to 22:00 (10 PM Beijing Time), matching US EST working hours.


Before placing the order, please send me a message and describe your problem with screenshots.

I will assess the complexity and confirm the scope first to avoid misunderstanding.

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provide remote IT helpdesk support and microsoft 365 troubleshooting
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provide remote IT helpdesk support and microsoft 365 troubleshooting
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provide remote IT helpdesk support and microsoft 365 troubleshootingprovide remote IT helpdesk support and microsoft 365 troubleshootingprovide remote IT helpdesk support and microsoft 365 troubleshooting

Device:

Desktop

•

Laptop

•

Server

•

Router

•

Printer

Operating system:

Windows

•

Linux

•

Ubuntu

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