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Maaz
@maaz_21
Level 1
Work smart, not hard!
Pakistan
English
About me
I am a highly motivated and experienced customer service with a strong background in technology and a passion for delivering exceptional results. As an graduate with a technology-focused mindset, I excel in providing top-notch services to businesses and individuals.
I offer following services;
Virtual assistance
Data entry
Email management
Social media management
Content creation
Research and analysis
Project management
Benefits of Working with Me
Quick turnaround times
High-quality work
Excellent communication
Flexible hours to meet your needs
Competitive pricing
Skills
Maaz
$7/hour
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your dedicated customer service virtual assistant for shopify
Messaging & Emailing
I will reliable personal virtual assistant
Want to work on an hourly basis?
Tell Maaz what you need.
$7
/
hourPortfolio
Work experience
Senior Customer Service Agent
SureShot Books Publishing • Full-time
Sep 2024 - Present • 2 yrs 1 mo
Resolved 30+ daily customer inquiries via email, addressing order status, shipping issues, and product information with timely issue resolution and active listening, ensuring first contact resolution (FCR). Achieved 95% customer satisfaction (CSAT) through service excellence and conflict resolution, validated by post-resolution surveys and exceeding KPIs for client retention. Proactively conducted post-resolution follow-ups to gather customer feedback, driving continuous improvement and service enhancements aligned with customer-centric strategies. Streamlined customer support operations via detailed documentation, knowledge base management, and standard operating procedures (SOPs), optimizing workflow efficiency and team performance
Virtual Assistant
Real • Freelance
Jan 2026 - Jul 2026 • 6 mos
Driven Virtual Assistant specializing in real estate sales support, client acquisition, and high-converting cold outreach campaigns. I coordinate property sale dealings, engage buyers, and execute targeted email marketing sequences to drive on-site property visits. With expertise in cold email strategy, I convert cold prospects into confirmed, high-value appointments for real estate brokerages while also providing insurance appointment setting and lead pre-qualification. By pairing strategic communication with meticulous pipeline management, I help businesses nurture buyer interest and drive consistent revenue growth.
7 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 7 Reviews
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Most relevant
jamal01210
United Kingdom
A highly professional Customer Service Assistant who consistently delivers outstanding service. They communicate clearly and professionally with customers, handle enquiries confidently, and resolve problems quickly and efficiently. They remain calm under pressure, demonstrate excellent attention to detail,...
Seller's Response
Helpful?
william_strang
United States
Very professional, responsive, and delivered exactly what I needed. Communication was clear throughout the process, and the quality of work exceeded my expectations. Highly recommended, and I would definitely work with them again in the future. Thank you for the great experience! 😊
Seller's Response
Helpful?
john_luca8
United States
Thank you very much, Maaz, for your excellent customer service and prompt responses to customer emails. Your professionalism and dedication truly ensure customer satisfaction. Highly recommended!
Seller's Response
Helpful?
umu929
Pakistan
The freelancer exceeded my expectations with their deep understanding of the project and exceptional ability to interpret and present data clearly. They delivered insightful, well-organized results and went above and beyond by offering valuable suggestions that added real impact. Professional, proactive, and highly skilled—highly recommended!
Seller's Response
Helpful?
arri_shot
United States
Ongoing collaboration
Seller's Response
Helpful?
