I will improve your japanese customer support and operations

re you supporting Japanese customers but unsure how to improve their experience?

I am a native Japanese professional with 16+ years of experience in customer support, operations, and project management at global technology companies.

Throughout my career, I have led 10+ business improvement projects, managed customer support teams of up to 30 members, and improved Customer Satisfaction (CSAT) from 70% to 94%.

I can help you:

Review your Japanese customer support process

Identify customer pain points and operational issues

Improve Japanese email/chat templates and FAQs

Review escalation workflows

Improve service quality and customer experience

Provide practical recommendations for the Japanese market

I focus not only on identifying problems, but also on providing practical and actionable recommendations.

Tell me your goal and current challenge, and I will help you find the best way forward.

Please contact me before placing an order if you have a large or complex project.