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Fiverr Pro
English
$
USD
I will build your saas help center and onboarding guides
Operations, Projects, Onboarding and Support
I help teams organize projects, improve support and onboarding, and document how work gets done. My 7+ years span customer success, operations, delivery coordination and team leadership.
I set up Jir...
About this Gig
I build help centers and onboarding guides for SaaS teams, turning product knowledge and common customer questions into clear instructions.
My background includes SaaS support, integration troubleshooting, onboarding, support workflows and knowledge documentation.
Choose your scope:
- Basic: review up to 10 existing articles (5,000 source words total), map gaps and write one sample article.
- Standard: organize one help center and write five articles.
- Premium: eight articles, one onboarding journey and a recorded team walkthrough of up to 15 minutes.
Each package covers one product, one platform and English content. Written articles include up to 500 words and two screenshots each. One 30-minute kickoff and one consolidated revision round are included. You provide product access or a walkthrough and accurate source materials.
Subscriptions, custom themes, migrations, integrations and ongoing ticket handling are excluded. API documentation and product debugging need a separate quote. Ongoing support operations can be agreed separately with clear responsibilities and coverage.
Message me with your product, platform and priorities before ordering to confirm fit.
Support software:
Intercom
•
Other
Knowledge base software:
Confluence
FAQ
Which platforms can you work with?
I configure Jira Service Management and Confluence, and can also set up ClickUp and Productive from scratch. My Freshdesk and Freshservice experience is usage, not setup. Message me before ordering so we can confirm the content and configuration scope for your platform.
What do you need from me to start?
A product walkthrough or suitable access, accurate product materials, common customer questions, target users and one reviewer. Please do not send passwords in chat; use an appropriate invitation or access method.
How much content is included?
Basic: review up to 10 articles (5,000 source words total) and write one sample. Standard: five articles. Premium: eight articles plus an onboarding journey of up to five steps. Written articles: up to 500 words and two screenshots each. No coded in-app flow.
What does a revision include?
One consolidated round of changes to the agreed deliverables is included. Corrections and wording adjustments are covered. Additional articles, a new product, a different platform or a new direction need a separate scope.
Will you configure and publish the help center?
Standard and Premium include categories and approved articles in one existing platform using standard features. You approve the final content. Custom design, coding, domain changes, bulk migration and integrations are outside this scope.
Can you support the team after setup?
We can discuss a separate support-operations engagement with agreed responsibilities, hours, channels and coverage windows. These packages do not include ongoing ticket handling, unlimited meetings or continuous availability.
