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Small Milestones,
Big Wins
Big Wins
Boost conversions when you break down big projects
What is Milestones?
Milestones lets you break down complex projects into separate deliveries to ensure you and your buyer are on the same page every step of the way.
Increase conversion
Are buyers hesitant to take the risk and purchase your expensive Gig? Milestones reduces the barrier of entry, so your Gigs convert faster and more efficiently.
Get paid per Milestone
Get your payments earlier. With Milestones we’ve added a level of security for you, especially when working on large projects so you don’t have to worry.
Build trust
By managing expectations from the beginning and allowing buyers to review and approve every step along the way, you’ll reduce the risk for cancellations.
Clear workflow
Keep the communication with your buyers organized with predefined deliverables, reviews, and deadlines. Start with a template and adapt it to the needs of your project.
That big project?
Let’s break it down
See how other Sellers use Milestones
How do you use Milestones?
Choose Your Gig
You can use Milestones for your Gig over $100.
Gig Page or Custom Offer
Add Milestones to your Gig page or send a custom offer for buyers that have specific needs.
Customize Milestones
Define your project steps, add delivery time, and payment amount.
Go the extra Milestones
FAQs
When should Milestones be used?
We recommend using Milestones for longer projects that allow for more complexity in their smaller steps. Milestones offer your buyers reduced risk in the shape of “motivators” – per-task payments giving you the incentive to keep up the good work.
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Can I offer Milestones for all my gigs?
For basic packages over $100 offered on your Gig page, you can offer Milestones. Please note they are only available in selected categories. You can offer Milestones for any Gig over $100 in a custom offer.
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How can my buyers know I offer Milestones?
Add Milestones to your Gig pages. This way buyers can easily purchase Milestones in a click.
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When do I get paid?
Sellers are paid once each Milestone is completed. In the past, sellers were paid once an entire order was marked as completed, however, this is no longer the case and sellers are reimbursed per milestone in each order.
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How and when are buyers charged?
The buyers will be charged for the first Milestone when placing the order. Once a milestone is approved and the buyer initiates the next milestone, the associated payment will be made.
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Can a Milestone order be canceled or stopped?
Yes. A Milestone within an order or the whole order can be canceled through the Resolution Center or through Customer Support, for valid reasons. Note that even if a Milestone order has been canceled but at least one Milestone was completed in the order, the order will still be considered as completed.
If the buyer prefers, they can also choose to stop a Milestone order. This does not cancel the previous delivery. However, it stops the order from continuing to the next Milestone. Once the buyer stops the order, they will not be able to resume it. The seller will be paid for the completed Milestones after the order is marked as completed.
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Will stopping a Milestones order affect my seller metrics?
Once a Milestones order is stopped it's not considered a cancellation so it won't affect your seller metrics.
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Can I use Milestones and Subscriptions together?
No. You cannot combine Milestones and Subscriptions in the same Gig. We recommend Milestones for more complex projects. If you’re working with your buyer on an on-going service, we recommend you offer Subscriptions instead.
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