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$
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I will do patient care coordination
Medical Virtual Assistant
I am a bilingual healthcare operations professional with extensive experience supporting U.S. healthcare organizations in medical billing, insurance operations, and patient data management. I possess ...
About this Gig
I provide reliable and patient-centered virtual administrative support to healthcare practices, helping medical teams improve patient communication, streamline administrative workflows, and maintain accurate patient information.
With over five years of experience supporting the U.S. healthcare and insurance industry, I bring a strong understanding of patient services, medical terminology, insurance processes, appointment coordination, billing inquiries, and healthcare data management.
My services are designed to support patients throughout different stages of their healthcare journeyfrom initial onboarding and appointment scheduling to ongoing follow-up and patient re-engagement.
Purpose:
Personal
Work model:
Weekly assistance
•
Monthly retainer
FAQ
What tasks can you handle as a Medical Virtual Assistant?
I can support practices with appointment scheduling, patient follow-up, new patient onboarding, insurance verification support, referral coordination, patient communication, EMR/EHR updates, administrative follow-up, billing-related inquiries, and re-engagement of inactive or lost-to-follow-up patie
Do you have experience with medical scheduling?
Yes. I have experience coordinating appointments, managing patient schedules, handling cancellations and rescheduling requests, and providing follow-up communication. I understand the importance of maintaining an organized schedule while ensuring patients receive timely and professional assistance.
What EHR/EMR systems have you used?
I have experience working with healthcare platforms including Tebra/Kareo, eClinicalWorks (eCW), Practice Fusion and NextGen. I am also comfortable learning new EHR/EMR systems and adapting to different practice workflows.
Can you communicate with Spanish-speaking patients?
Yes. Spanish is my native language, and I have professional working proficiency in English. I can provide bilingual patient communication and help practices better support Spanish-speaking patients through clear and culturally appropriate communication.
Can you learn our practice's workflow and systems?
Absolutely. I am adaptable and experienced in working with different processes and technology platforms. I take time to understand each practice's workflow, communication preferences, scheduling protocols, and expectations to provide support that integrates smoothly with the existing team.
