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English
$
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Ivana R
@radmani23
Booking com Expert, Virtual Assistant, Customer Support
Croatia
English
About me
I’m a motivated and detail-oriented Virtual Assistant and Customer Support Specialist with 2.5 years of experience working with Booking.com systems, tools and policies.
I have hands-on experience with:
customer support
booking & calendar management
data entry
administrative support
maintaining and optimizing Booking.com property profiles
Thanks to my experience, I can help businesses with:
managing reservations and guest communication
updating availability and property information
improving & promoting Booking.com listings
accurate and organized data entry
day-to-day virtual assistance tasks
Skills
Ivana R
Offline •
Average response time: 24 hours
See my services
General Assistance
I will be virtual assistant for booking com profile
Work experience
Customer Support
Booking.com • Full-time
May 2023 - Nov 2025 • 2 yrs 6 mos
Provided professional customer support through phone, email, and internal systems Assisted customers and accommodation partners with reservations, modifications, cancellations, and account-related issues Developed strong knowledge of Booking.com systems, policies, and operational procedures Helped maintain and update property profiles, availability, and booking information Supported problem-solving and conflict resolution in fast-paced environments Managed multiple tasks efficiently while maintaining high communication standards Worked with international clients and handled sensitive customer situations professionally
