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Fiverr Pro
English
$
USD
I will be your customer support virtual assistant for online stores
Sr Representative, Advisor
I am a dedicated professional with a strong foundation in customer relationship management and account management. I demonstrate exceptional communication skills and a commitment to excellence, foster...
About this Gig
Running an online store is demanding customer queries, emails, and live chats can quickly become overwhelming.
I'm here to help you deliver fast, friendly, and professional support so you can focus on growing your business.
Email support handling
Live chat assistance
Order tracking and updates
Refund and return support
Customer query resolution
CRM and ticket management
Professional communication
UK time zone availability
Whether you run a Shopify or ecommerce store, I ensure your customers receive timely responses and a great experience.
I value long-term collaboration, reliability, and clear communication.
Message me before ordering so we can discuss your needs
FAQ
What types of businesses do you support?
I support ecommerce stores, Shopify businesses, startups, and online service providers who need reliable email and live chat customer support.
Can I start with a small task or trial?
Yes — I’m happy to begin with a small task or short trial so you can evaluate my communication style and workflow before committing long term.
What tools can you work with?
I can work with Shopify Inbox, Gmail, Zendesk, Freshdesk, Gorgias, live chat tools, and most helpdesk or CRM systems. I adapt quickly to your setup.
Are you available for long-term support?
Yes — I’m open to ongoing support arrangements and long-term collaboration depending on your needs.
How quickly do you respond to customers?
I aim to respond promptly during working hours and maintain clear, professional communication with your customers at all times.
What information do you need to get started?
I’ll need access to your support platform, clear instructions, brand tone guidelines (if available), and any FAQs or processes you follow.
Do you handle refunds and order issues?
Yes — I can assist with order tracking, refunds, returns, and general customer queries according to your policies.
