Sam

CRM Systems Specialist Zoho One | Zoho Creator | Zoho Books

Xpert Prime • Full-time

Dec 2022 - May 2026 • 3 yrs 5 mos

Designed, implemented, and optimized Zoho One, Zoho CRM, Zoho Creator, HubSpot, and GoHighLevel (GHL) solutions for businesses across the US, UK, UAE, and Australia. Specialized in CRM architecture, workflow automation, API integrations, and business process optimization. Key Responsibilities • Implemented and customized Zoho CRM, Zoho One, and Zoho Creator solutions • Built Deluge scripts, Blueprints, Workflow Rules, Client Scripts, and approval workflows • Developed custom business applications using Zoho Creator • Integrated Shopify, Stripe, QuickBooks, WhatsApp, Google Workspace, and third-party systems using REST APIs, Webhooks, and Zoho Flow • Customized HubSpot and GoHighLevel CRM pipelines, automation, and reporting • Delivered scalable CRM solutions that improved sales, operations, and customer management

Web & ZOHO Developer

ITECHLEADZ • Full-time

Feb 2021 - Dec 2022 • 1 yr 10 mos

Started my career at itechleadz as a Web Developer, working on custom web development projects and gradually expanding my expertise into the Zoho ecosystem. • Developed and customized websites using WordPress, PHP, Laravel, Wix, HTML, CSS & JavaScript • Worked on custom web development and third-party integrations • Progressively specialized in Zoho CRM and business automation • Built CRM customizations, workflows, custom functions, and integrations using Deluge and APIs • Connected web applications and business systems with Zoho solutions • Worked closely with clients to understand requirements and deliver practical, scalable solutions