I will be your business analyst for root cause analysis and sops

India

I speak Hindi, Malayalam, English

Business Analyst who finds the real root cause not just the symptom

Hi, I'm Swapnil — I help businesses turn messy, undocumented processes into clear, actionable systems. My background combines business/financial analysis (B.Com) with computer applications (MCA), so ...

About this Gig

I will diagnose digital process gaps and deliver root-cause analysis & workflow documentation

Description:

I help businesses find where their processes and digital systems are breaking down and document exactly what needs to change.

As a Business & Operations Analyst with a background bridging business logic (B.Com) and computer applications (MCA), I specialize in root-cause diagnosis of digital product and workflow failures not implementation, but the analysis layer that tells your team precisely what's wrong and how to fix it.

What I bring:

Root-cause investigation I dig into recurring system/process failures (e.g., traced a college portal's server crashes affecting ~10% of users during peak load to a missing on-call ownership gap, and designed a zero-cost triage workflow to fix it)
User journey & friction mapping I trace where digital products break down for end-users (e.g., mapped an e-commerce app's order-status flow to identify API sync gaps causing silent order cancellations, then designed a dispatch-stage verification framework)
Stakeholder-ready documentation I translate technical issues into clear SOPs, process blueprints, and non-technical bug reports so both engineering