Diego M

Program Manager - Microsoft

Inviso Corporation • Part-time

Aug 2023 - Present • 2 yrs 11 mos

• Manage a $50M+ SMB enterprise agreement renewal and upsell program — covering expiring EA renewals and license expansions (Copilot, Azure, E5, M365) across LATAM and Canada • Built 10+ Power BI dashboards from scratch using Microsoft Fabric — Warehouses, Pipelines, and Dataflows — consumed by ~10 senior Microsoft stakeholders for pipeline, forecast, and product-level performance visibility • Own CRM governance and hygiene for Dynamics 365 — standardizing documentation, forecasting accuracy, and process execution across the external sales vendor team • Drove revenue recapture rates to 120%+ of target through process standardization, weekly audits, pipeline reconciliations, and sales execution improvements • Delivered product-level campaign performance analysis for priority Microsoft products, enabling data-driven decisions on upsell targeting and renewal strategy • Designed and implemented a structured weekly review cycle (calls, audits, reconciliations) that significantly improved forecast accuracy from a non-existent baseline • Serve as primary analytical and operational support to the Microsoft Sales Manager — translating complex data into clear, executive-ready insights and communications

Business Intelligence & Data Analytics Consultant

Independent Consultant (Freelance) • Self-employed

Oct 2022 - Present • 3 yrs 9 mos

Ongoing consulting across multiple clients delivering BI solutions, data engineering, CRM implementation, and process automation. Built dashboards in Power BI, Tableau, Looker Studio, and Apache Superset across industries Engineered cloud-based automations using Google Cloud (BigQuery, Cloud Functions), Apps Script, and REST APIs. Led a full CRM migration (Cloze → Monday.com) including data mapping, process redesign, and team onboarding Designed and automated survey workflows generating automated reporting from response data. Acting Program Manager for a SaaS education platform — overseeing data architecture, dashboard development (PostgreSQL + Apache Superset → Power BI), and visualization of a proprietary competency scoring system (50K+ metrics). Sales and product analysis across multiple industries including automotive parts distribution and service

Account and Operations Manager

Teleperformance • Full-time

Mar 2020 - Jun 2023 • 3 yrs 3 mos

Led end-to-end BPO operations for two Fortune 500 US clients (telecom and health insurance), managing ~400 people across the full operational hierarchy. Owned all performance verticals: sales, retention, collections, technical support, CSAT, and workforce planning. Primary client-facing owner — reported directly to Fortune 500 stakeholders and executives. Drove continuous improvement across all KPIs using Lean Six Sigma, reducing costs through attrition management and efficiency optimization